The research journal of service management is a platform for the academic dialog between service researches from different economic disciplines. It offers critical depictions of the newest developments in the central areas of service research.

It focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline. The journal covers: ? The service encounter, the services cape and service experiences, ? Service quality, moments-of-truth and word-of-mouth , ? The concept service and the service logic, ? Value creation through services and service competition, ? Complaints management, service recovery and service guarantees, ? Customer involvement and customer focus in service organizations, ? Customer satisfaction, loyalty and profitability, ? Customer engagement, customer communities, ? New service development and service design, ? Service innovation, co-innovation and social media, ? Technology in services and self-service technology, ? Service productivity and the customer-firm relationship, ? Service culture, employee empowerment and engagement , ? Service strategy and service excellence, ? Dynamics in service relationships and networks , ? Service management and service leadership, ? Service operations management , ? Human resources management and internal orientation, ? Service networks and service outsourcing, ? Services in manufacturing companies.

Most journals operate under the guidance of an editorial board, providing expert advice on content, attracting new authors and encouraging submissions. The Editorial Board, or (Editorial) Advisory Board, is a team of experts in the journals field. Editorial board members:

* Review submitted manuscripts.

* Advise on journals pospancy and scope.

* Identify journals for innovative social, scientific, economic & business problem based research and academic model, which they may guest edit.

* Attract new authors and submissions.

* Promote and present the academic journals to the scholars and academician, authors, institutions and peers etc.

* Assist the editor(s) in decision making over issues such as plagiarism claims and submissions where reviewers can’t agree on a decision.

This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.

Submission Preparation Checklist

As part of the submission process, authors are required to check off their submission's compliance with all of the following items, and submissions may be returned to authors that do not adhere to these guidelines.

* The submission has not been previously published, nor is it before another journal for consideration (or an explanation has been provided in Comments to the Editor).

* The submission file is in OpenOffice, Microsoft Word, RTF, or WordPerfect document file format.

* Where available, URLs for the references have been provided.

* The text is single-spaced; uses a 12-point font; employs italics, rather than underlining (except with URL addresses); and all illustrations, figures, and tables are placed within the text at the appropriate points, rather than at the end.

* The text adheres to the stylistic and bibliographic requirements outlined in the Author Guidelines, which is found in About the Journal.

* If submitting to a peer-reviewed section of the journal, the instructions in Ensuring a Blind Review have been followed.

Authors who publish with this journal agree to the following terms:

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).