The Research Journal of CRM provides a domain to assist professionals, academics, researchers, policy makers and practitioners, working in the field of electronic customer relationship management, CRM technology and software, solutions for CRM problems, demand chain management, supply chain management and technology management, to disseminate information and to learn from each other's work.

The aim is to provide an international forum and refereed reference in the field of customer relationship management (CRM). It also addresses the interaction, collaboration, partnership and cooperation between small and medium sized enterprises (SMEs) and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in today's global businesses. Electronic customer relationship management (ECRM) ? CRM strategy, marketing, technology and software, ? Custom marketing and sales management, ? Customer lifetime value, loyalty, satisfaction, behaviour, databases, ? Issues for implementing CRM systems/solutions for CRM problems, ? Tools for capturing customer information, managing/sharing customer data, ? Partner relationship management, strategic alliances/ partnerships, ? Business to business market (B2B), business to consumer market (B2C), ? Enterprise resource planning (ERP), ? Supply chain dynamics and uncertainty, supplier relationship management (SRM), ? E-commerce customer relationships on the internet, ? Supply chain management, channel management, demand chain management, ? Manufacturing, logistics and information technology/systems, ? Supplier and distribution networks, international issues, ? Performance measurement/indicators, research, modelling,

Most journals operate under the guidance of an editorial board, providing expert advice on content, attracting new authors and encouraging submissions. The Editorial Board, or (Editorial) Advisory Board, is a team of experts in the journals field. Editorial board members:

* Review submitted manuscripts.

* Advise on journals pospancy and scope.

* Identify journals for innovative social, scientific, economic & business problem based research and academic model, which they may guest edit.

* Attract new authors and submissions.

* Promote and present the academic journals to the scholars and academician, authors, institutions and peers etc.

* Assist the editor(s) in decision making over issues such as plagiarism claims and submissions where reviewers can’t agree on a decision.

This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.

Submission Preparation Checklist

As part of the submission process, authors are required to check off their submission's compliance with all of the following items, and submissions may be returned to authors that do not adhere to these guidelines.

* The submission has not been previously published, nor is it before another journal for consideration (or an explanation has been provided in Comments to the Editor).

* The submission file is in OpenOffice, Microsoft Word, RTF, or WordPerfect document file format.

* Where available, URLs for the references have been provided.

* The text is single-spaced; uses a 12-point font; employs italics, rather than underlining (except with URL addresses); and all illustrations, figures, and tables are placed within the text at the appropriate points, rather than at the end.

* The text adheres to the stylistic and bibliographic requirements outlined in the Author Guidelines, which is found in About the Journal.

* If submitting to a peer-reviewed section of the journal, the instructions in Ensuring a Blind Review have been followed.

Authors who publish with this journal agree to the following terms:

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).